Our partner, a home technology & audiovisual company in Nigeria is seeking to employ for the role of a Chief Operations Officer.

With your experience and global exposure, you’ll be able to lead our team of high-performing professionals to be efficient, productive, and effective. Our ideal candidate has extensive experience within the industry, perhaps having worked your way up through the ranks to your role as an executive. We believe this trajectory helps develop a unique mix of business and management expertise, plus proficiency with the practices, policies, and procedures of the technology industry. We have our eye out for a COO with strong leadership skills and the ability to approach business from a creative point of view.

The COO is responsible for the daily operations of a business, supervising all or most aspects of the company’s procedures and plans. He may be tasked with managing issues including Customer Experience financial growth and development, research, and personnel.

Roles & Responsibilities Strategic

Consistently evaluate and optimize departmental processes with a target to drive cost reduction, reduce turnaround time and increase profitability.
Align the operations department with all other departments in order to achieve the corporate global objective.
Ensure effective recruiting, on-boarding, professional development, performance management, and retention.
Collaborate with the CEO in setting and driving organizational vision, operational strategy, and hiring needs.
Design, developer and execute the global scaling strategy for the business in Nigeria and West Africa (Ghana, Ivory Coast) within 3 years.
Develop actionable business strategies and plans that ensure alignment with short-term and long-term objectives developed in tandem with the CEO
Improve the operational systems, processes and policies in support of organizations mission, vision and strategic goals.
Play a significant role in long-term planning, including an initiative geared towards operational excellence.
Planning and controlling change.
Managing quality assurance programs.
Researching new technologies and alternative methods of efficiency.
Successfully obtaining ISO9001 certification for the organization within 12 months.

Supervisory

*Oversee overall financial management, Operational management, resource planning, systems and controls.
Regular meetings with the Financial Controller around fiscal planning.
Setting and reviewing budgets and managing cost efficiency.
Overseeing inventory management, technical procurement and distribution of materials across project location.
Oversee the entire day to day operations of the Finance, Engineering and Support units of the organization to achieve set management KPIs.
Manage corporate relationships with company technical and commercial partners including manufacturers, subcontractors, suppliers, regulatory bodies, etc
Ensure corporate technical & operational compliance with industry best practices and regulations locally and internationally with CEDIA, AVIXA, NCC,

SON, and COREN.

Oversee the global project lifecycle and ensure timely project delivery within scope and budget.

Customer

Establish and adhere strictly to established standard service delivery turnaround time (TAT) for all customer service delivery
Service excellence in delivery of customer projects and post project support with a target 95% customer satisfaction survey rating.
Attend and participate in local and international industry trade shows and exhibitions by identifying and affiliating exclusively with key leading industry brands.
Continual research and development of innovative products and solutions that enhances sensory evoking customer experiences all through the customer lifetime.
Responsible for the general technical operations, upgrade and maintenance of all Experience centers to guarantee a sensory evoking customer experience. Finance
Drive cost savings in line with company target savings percentage on annual departmental and project budgets.
Measure and increase operational staff productivity by eradicating rework and tracking operational labor hours using labor budget variance reporting.
Manage the administration of company operations assets by promoting ownership, cost savings and efficiency.
Aggressively manage capital investment and expenses to ensure the company achieves investor targets relative to growth and profitability

Internal process

Design, develop and document all departmental (technical & operational) workflows and processes in a central knowledge base
Design and implement standard design tools and worksheets, templates (design, installation and Programming) to guarantee efficient and timely quality delivery of service in every departmental unit.
Analyze internal operations and identify areas of process enhancement
Manage and increase the effectiveness and efficiency of Department Support Services, through improvements to each function as well as coordination and communication between engineering, support and business functions.

Organizational capacity

Build a world-class Industry professionally certified operations team of System Designers, System Integrators and Project Managers (CEDIA & AVIXA)
Drive a culture of learning and development within the entire organisation with one documented quarterly training per employee.
Developing talent acquisition and development programs that guarantee the consistent availability of qualified technical resources for operational scaling.
Monitor employee performance with systematic performance tracking tools in order to achieve set labour productivity
Organize Technical and Manufacturer Trainings for System Designers, System Integrators and Project Managers.
Design & Conduct periodic internship programs as a CSR initiative in alignment with the Business Strategic goals.

Skills and Qualifications

Bachelor’s degree in business administration, or related field
7+ years experience in executive leadership positions in the technology industry.
Leadership skills, with steadfast resolve and personal integrity
Attention to detail and systematic approach to operational & business management
Understanding of advanced business planning and regulatory issues
A solid grasp of data analysis and performance metrics
Be able to diagnose problems quickly and have foresight into potential issues
A problem solver!